While we do our best to ensure that you have an amazing experience with MidnightAnytimeBlinds, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.
Refund Policy
Cancellations:
All products are manufactured to your specifications and once the manufacturing process has started, we are unable to cancel your order.
If you change your mind, please contact us as soon as possible as we may be able to halt the process and offer a refund, less any costs that have already been incurred in manufacturing your order.
Inspect Your Order:
Please inspect your order on delivery or as possible. You have a period of 28 days following the delivery of your order in which to notify us of any damage, defects or parts missing to the order. After 28 days no claim for marks or damage or missing items will be accepted.
If any part of your order is found to be damaged or missing or defective, please contact us via phone or email at support@midinghtanytimeblinds.com.au. You are entitled to return the items provided you have first contacted us, giving us details of the defects. Only once we have agreed that the goods should be returned to us are you able to go ahead with the return.
Returning Any Items Will Be At Our Cost:
If agreed, we may resupply damaged or missing item at our cost. Any remakes agreed by us will be on a like for like basis and we cannot accept any alterations.
If a defect in materials or workmanship arises within the Warranty Period, you can return your blinds to us provided you have first contacted us giving details of the defects and we have agreed that the goods should be returned to us.
Warranty excludes goods that have been modified or subject to misuse, negligence, improper installation, improper cleaning or the product has failed as a result of normal wear and tear.
If agreed the product(s) is/are defective and within the warranty period, we will promptly arrange:
- to repair the product and return the repaired goods to you, free of charge; or
- deliver replacement goods of similar quality and specification, free of charge; or
- at our sole discretion, arrange for a refund of the price of the defective products.
