Privacy Policy

Midnight Anytime Blinds (referred to as “MAB”, “we”, “our” or “us”) sells motorised blackout blind systems in Australia, including DIY kits shipped Australia-wide and professional installation in key metro service areas.

We may collect the following types of personal information:

• Contact details: first name, last name, email, phone number and address details (city, suburb, postcode) you provide through our quote, enquiry and order forms.
• Property and project details: window measurements, photographs you choose to share, room descriptions and other details you include in your enquiry.
• Order and cart details: products configured, quantities, configuration choices, and items left in your cart at checkout (used to send abandoned-cart reminders where you have provided your email). Payment is handled by our payment processor — we do not collect or store full card numbers on our systems.
• Communication records: phone, SMS and email correspondence with our team.
• Technical and security data: your IP address and basic request information, which we use to keep our forms working and to detect spam and automated abuse (for example, rate limiting repeated submissions).
• Information we receive from others: where a measure, quote or installation is handled through our field-service system or an installation partner, we receive updates about the outcome of your enquiry or job (for example, whether a quote went ahead).
• Analytics, attribution and tracking data: page views, device and browser type, referral source, landing page, and marketing campaign identifiers (for example UTM parameters and Google/Meta click identifiers such as gclid and fbclid) used to understand how you reached the site and how our advertising performs.

We use personal information to:

• Respond to enquiries, provide quotes, and arrange measure and install visits.
• Process and fulfil orders, including manufacturing, payment processing, dispatch and installation.
• Provide customer service and post-purchase support.
• Send order, transactional and service communications relating to your enquiry or purchase.
• Send marketing and abandoned-cart communications (including reminders about items left in your cart) where you have consented or where we are otherwise permitted by law. You can opt out of marketing at any time. Every marketing email we send identifies Midnight Anytime Blinds as the sender and includes a working unsubscribe link, as required by the Spam Act 2003 (Cth).
• Measure and improve our products, website, advertising and service, including through analytics and advertising attribution.
• Screen form submissions for spam and abuse, including limiting repeated submissions from the same connection.
• Measure which of our ads lead to real enquiries and jobs. This includes uploading limited, hashed information (see section 4) to Google and Meta so they can match ad clicks to outcomes.
• Meet our legal and regulatory obligations.

We may share your personal information with:

• Installation and referral partners. We deliver quotes and installations in some regions through local partners. If your enquiry is in one of those regions, we pass your enquiry details — name, phone, email, postcode, your message, and the campaign information that came with your enquiry (such as UTM parameters) — to the relevant partner so they can contact you. This currently includes our Victorian partner (IntoBlinds), our Western Australian installation partner, and referral partners servicing Brisbane and the Gold Coast. Partners handle your details in their own booking and job-management systems (for example, ServiceM8) under their own privacy practices.
• Service providers we rely on to run the website and our operations, including hosting (Vercel), our database and file storage (Supabase), workflow automation (Zapier), spreadsheets and email (Google), email and marketing automation (Klaviyo), and payment processing (Stripe, via QuoteRite Pay).
• Analytics and advertising providers, including Google and Meta. As well as measuring site activity, we upload limited conversion information — such as the fact that an enquiry became a job and its value — together with hashed identifiers (your email or phone passed through a one-way hash) and the click identifiers described in section 5, so these platforms can measure which ads work. We do not upload readable contact details for this purpose.
• Couriers and logistics providers for DIY kit shipping.
• Where required by law or to protect our rights.

Overseas disclosure.Some of these providers store or process data outside Australia — in particular, Supabase, Zapier, Google and Klaviyo process data in the United States. Where information goes overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We do not sell personal information.

Our site uses cookies and similar technologies for analytics, advertising and site functionality. This includes analytics and advertising tools from Google and Meta, which use cookies and click identifiers to help us understand site usage and measure advertising. See our Cookie, Tracking and Advertising Notice for details and your choices.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Enquiry, lead and order data is stored in our database (Supabase, hosted in the United States), and the website is hosted on Vercel. Card payments are processed by our payment processor (Stripe, via QuoteRite Pay); we do not store full card numbers on our systems.

We retain personal information for as long as required to provide our services, meet legal obligations, resolve disputes, and enforce agreements.

To exercise your rights or ask questions about this policy:

• Email: privacy@midnightanytimeblinds.com.au
• Phone: 1300 622 546

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision.